…………………………………………………………………………… 3.9.7

audit conclusion ………………………………………………………………………  3.9.6

audit criteria …………………………………………………………………………  3.9.3

audit evidence …………………………………………………………………………  3.9.4

audit findings …………………………………………………………………………  3.9.5

audit programme ………………………………………………………………………… 3.9.2

audit team  ……………………………………………………………………………… 3.9.10

auditee  …………………………………………………………………………………  3.9.8

auditor   ………………………………………………………………………………… 3.9.9

C

capability ………………………………………………………………………………  3.1.5

characteristic …………………………………………………………………………  3.5.1

concession  ……………………………………………………………………………   3.6.11

conformity ………………………………………………………………………………  3.6.1

continual improvement ………………………………………………………………   3.2.13

correction  ……………………………………………………………………………… 3.6.6

corrective action ……………………………………………………………………… 3.6.5

customer  ………………………………………………………………………………… 3.3.5

customer satisfaction   ……………………………………………………………   3.1.4

competence     …………………………………………………………………………  3.9.12

D

defect  ……………………………………………………………………………………  3.6.3

dependability ……………………………………………………………………………  3.5.3