1、目的


                                                                                                                                          


對(duì)產(chǎn)品在歐盟市場(chǎng)的售后監(jiān)督，進(jìn)行有效的控制，以便為顧客提供周到、安全的服務(wù)。


                                                                                                                                               


2、范圍


                                                                                                                                          


本程序規(guī)定了產(chǎn)品售后監(jiān)督的職責(zé)、工作程序、內(nèi)容和要求。


                                                                                                                                               


本程序適用于產(chǎn)品在歐盟市場(chǎng)售后的監(jiān)督與服務(wù)。


                                                                                                                                               


3、職責(zé)


                                                                                                                                          


3.1銷售商負(fù)責(zé)從市場(chǎng)獲取有關(guān)產(chǎn)品質(zhì)量的反饋信息。


                                                                                                                                                            


3.2歐盟授權(quán)代表負(fù)責(zé)將重大事故通知主管當(dāng)局。


                                                                                                                                                            


3.3公司服務(wù)機(jī)構(gòu)應(yīng)確保為顧客提供正常的服務(wù)，同時(shí)對(duì)發(fā)生的重大事故進(jìn)行處理。


                                                                                                                                                                                  


4、控制程序


                                                                                                                                          


4.1作為本公司國(guó)外代理銷售商應(yīng)按相關(guān)規(guī)定開展銷售業(yè)務(wù)，同時(shí)及時(shí)了解顧客使用情況和對(duì)


產(chǎn)品的改進(jìn)意見，形成記錄匯總后定期向本公司銷售部反饋產(chǎn)品質(zhì)量的信息。


                                                                                                                                            


4.2如果產(chǎn)品在歐盟境內(nèi)發(fā)生嚴(yán)重事故，歐盟授權(quán)代表應(yīng)及時(shí)通知本公司并協(xié)助其進(jìn)行處理，


具體執(zhí)行《警戒系統(tǒng)控制程序》。


                                                                                                                                            


4.3本公司應(yīng)對(duì)銷售商進(jìn)行技術(shù)培訓(xùn)，使其能開展對(duì)顧客的日常咨詢及使用指導(dǎo)服務(wù)，對(duì)技術(shù)


性較強(qiáng)、要求較高的情況，可與本公司銷售部聯(lián)系另行解決。所有的活動(dòng)應(yīng)形成記錄，


定期統(tǒng)計(jì)匯總報(bào)本公司。


                                                                                                                                            


4.4公司為歐盟市場(chǎng)提供的服務(wù)可執(zhí)行《顧客信息反饋控制程序》有關(guān)的內(nèi)容。



 


5、相關(guān)文件


                                                                                                                                          


5.1警戒系統(tǒng)控制程序YH/QP-31 


                                                                                                                                                            


5.2顧客信息反饋控制程序YH/QP-17      


                                                                                                                                                  


6、相關(guān)記錄


                                                                                                                                          


6.1產(chǎn)品質(zhì)量市場(chǎng)信息報(bào)告QP29-01


                                                                                                                                                           


6.2顧客信息反饋單QP17-01



 


6.3銷售記錄QP07-02