體系咨詢(xún)項(xiàng)目流程指導(dǎo)
 

                                   1訪問(wèn)顧客要求，調(diào)查顧客資源，產(chǎn)品標(biāo)準(zhǔn)等內(nèi)容
企業(yè)調(diào)查                      2提出產(chǎn)品及企業(yè)認(rèn)證資源要求（時(shí)間、范圍）
                                   3提出初步咨詢(xún)方案
                                   記錄：《企業(yè)認(rèn)證調(diào)查表》
 

                                    1洽談?shì)o導(dǎo)、認(rèn)證事宜
簽訂顧問(wèn)協(xié)議                 2簽訂認(rèn)證顧問(wèn)協(xié)議
                                    3制訂輔導(dǎo)計(jì)劃，確定進(jìn)場(chǎng)時(shí)間
                                    記錄：《認(rèn)證輔導(dǎo)合同》
 
 

                                   1確定顧問(wèn)師，新顧問(wèn)師先簽合同
 派單                             2確定項(xiàng)目?jī)r(jià)格及支付方式
                                   3《顧問(wèn)計(jì)劃》《輔導(dǎo)紀(jì)要》《輔導(dǎo)方案》《顧客滿(mǎn)意度調(diào)查表》《企業(yè)
                                    認(rèn)證調(diào)查表》企業(yè)資料發(fā)放顧問(wèn)組
                                   4 顧問(wèn)組長(zhǎng)填寫(xiě)《顧問(wèn)計(jì)劃》，由企業(yè)確定后回傳
 

                                   1每周咨詢(xún)組長(zhǎng)向咨詢(xún)部匯報(bào)工作情況，及時(shí)溝通
項(xiàng)目質(zhì)量監(jiān)控                2咨詢(xún)部監(jiān)控內(nèi)審員培訓(xùn)質(zhì)量，可以補(bǔ)考一次
                                   3摸擬審核階段由咨詢(xún)部控制其質(zhì)量
                                   記錄：《輔導(dǎo)紀(jì)要》
 

                                  1咨詢(xún)組將項(xiàng)目資料完整交回咨詢(xún)部
項(xiàng)目結(jié)算                     2咨詢(xún)部審核確認(rèn)后通知財(cái)務(wù)部
                                  3 財(cái)務(wù)部通知客服部與市場(chǎng)部
                                  4 財(cái)務(wù)部審核顧客帳單
                                    注：項(xiàng)目結(jié)算必須有完整憑證。
 

顧客滿(mǎn)意度調(diào)查           1在整個(gè)輔導(dǎo)期間，客服部至少回訪一次
                                  2整個(gè)項(xiàng)目完成后，項(xiàng)目費(fèi)用結(jié)算前必須回訪一次
                                  記錄：《顧客滿(mǎn)意度調(diào)查表》
 

                                  1每年在監(jiān)審前安排一次免費(fèi)輔導(dǎo)
后期服務(wù)                     2提供優(yōu)惠培訓(xùn)機(jī)會(huì)
                                  3中國(guó)認(rèn)證咨詢(xún)網(wǎng)會(huì)員服務(wù)
                                  4優(yōu)惠其它認(rèn)證輔導(dǎo)項(xiàng)目